London Weight Management PTE. LTD. (‘’the Company’’) recognizes the importance of your privacy. This Privacy Policy explains how your information, including personal data as defined by the Personal Data Protection Act 2012, is collected, used and disclosed by the Company, through the Company’s mobile application (‘’our Application’’). Please read this Privacy Policy carefully.

By accessing or utilizing services (including, but not limited to completing any form(s)) on our Application, signifies your acceptance of all the terms contained in this Privacy Policy (including, but not limited to how personal information is collected and used as provided in this Privacy Policy) and have provided the personal information voluntarily. If you are unwilling to be bound by all or any of the terms in this Privacy Policy, please do not use or cease your access from our Application.

The Company reserves the right to change or modify the contents of our Application at any time and unilaterally change any terms of this Privacy Policy without prior notification. You should regularly check whether this Privacy Policy has been modified via our Application, as your continued use of our Services signifies your acceptance of any change to this Privacy Policy.

Information We Collect

Personal information that may be collected by the Company may include:

• Name, residential address, phone number, e-mail address, other contact details, age and marital status, your Facebook ID, your Google ID, and/or other IDs on social media platforms.
• Financial account information, such as credit card number(s) and other payment information.

IP Address:

An IP address is a number that is automatically assigned to your mobile device(s) when you signed up with an Internet Service Provider. When you access our Application, your IP address is automatically logged in our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our Application from. We do not link your IP address to anything that can enable us to identify you, unless it is required by law and regulations.

Information on Cookies:

A cookie is an element of data that a website can send to your browser, which may then store it on your system or device. We use cookies in some of our pages to store visitors' preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

Use of Personal Information

The Company may use any and all of the personal information about you for the following purposes (and any other purposes related to such purposes):

• Verification of identity and record, matching your personal Information with other information you provided to us via other avenues;
• Displaying such information on the relevant portals when you access our Application or other channels which manage such personal Information;
• For internal operations including, analysis and comparison with other customers information, in order to gather statistical information to help us better serve you, improve our products and services and to develop market promotion programmes;
• To communicate with you and send you relevant information in relation to your purchases and exclusive promotional discounts offered to you;
• To communicate with you in relation to the Company’s Membership Program (such as your membership status, rewards and points etc.) and for facilitating the daily operation of your Membership Account;
• For communicating with you about our brands, products, events or other promotional purposes, including co-branded offers, affiliate and partner offers;
• For storing communication contacting details;
• For generating surveys on user traffic on our Application or other avenues;
• For processing your orders and service requests (such as making appointments for treatment sessions);
• For implementing your requests, responding to your enquiries or those made in your name, and providing efficient and responsive service;
• Where applicable, for collecting payment, processing of any payment instructions and direct debit fees; and for internal monitoring, including calculating any amount you should receive or owe, making payment to or requesting payment from you, and collecting any fees or enforcing guarantee granted to our granted by the relevant user;

Disclosure of Personal Information

We will use reasonable endeavors to keep the information private and confidential. We do not sell, rent, loan, trade or lease the information stored in our database to any third parties. We may disclose the personal information, other information or data we collect from you in circumstances where we believe such disclosure is required under the law, to cooperate with regulators or law enforcement authorities; or to enforce our Terms of Use or other agreements; or to protect our rights, property or safety of the Company, our customers or others.

Protection of Personal Information

The security of your personal information is our priority. The Company takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal information. If we disclose any of your personal information to our authorised agents or service providers, we will require them to appropriately safeguard the personal information provided to them.

Retention of Personal Information

We will retain your personal information to fulfill the purpose(s) for which such information was collected and in accordance to respective regulatory requirements. Afterwards, we will destroy or permanently delete your personal information.

Updating Personal Information

We are committed to ensure that the personal information we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal information or if you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal information.

Contact Information

You have the right to access your personal information. If you would like to request access to your personal information, please contact us at LW-App support. Please note that depending on the information requested we may charge a reasonable fee. We may also take steps to verify your identity before fulfilling your request for access to your personal information.